47bet Privacy Policy — Your Data, Our Responsibility

1 Information We Collect

47bet collects personal information from players in Bangladesh in order to operate a secure, compliant, and high-quality online betting and casino platform. We collect only the data that is necessary for the purposes described in this Privacy Policy. The categories of personal information we collect are set out below.

Registration & Identity Data

When you create a 47bet account, we collect the information you provide during registration, including your full legal name, date of birth, email address, phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar). This data is required to establish your account identity, verify your age (18+ requirement), and comply with our Know Your Customer (KYC) obligations.

Identity Verification Documents

To complete KYC verification, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence, as well as proof of residential address (such as a utility bill or bank statement dated within the last three months). These documents are processed securely and used solely for identity verification and anti-money laundering (AML) compliance purposes.

Financial & Transaction Data

We collect data relating to all financial transactions conducted through your 47bet account. This includes deposit amounts, withdrawal requests, payment method identifiers (such as your bKash mobile number, Nagad account number, Rocket number, or Upay account), transaction timestamps, and currency (BDT). We do not store full payment card numbers — card transactions are processed through PCI-DSS compliant payment gateways that tokenise card data.

Betting & Gaming Activity Data

We record details of all bets placed, games played, bonus offers accepted, wagering activity, game session durations, and outcomes associated with your account. This data enables us to operate the Platform, settle bets accurately, detect suspicious activity, and provide personalised promotions and responsible gaming support where appropriate.

Technical & Device Data

We automatically collect certain technical information when you access the 47bet Platform, including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and pages visited. This data is collected via server logs and cookies (see Section 5) and is used for security monitoring, fraud prevention, and Platform performance optimisation.

Communications Data

If you contact our support team at [email protected], we retain records of the correspondence, including the content of your messages and any attachments. This data is used to manage support requests, resolve disputes, and improve our customer service quality.

2 How We Use Your Data

47bet uses the personal data we collect for the following purposes. For each purpose, we have identified the primary legal basis that applies (detailed further in Section 3):

47bet will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent. We do not sell your personal data to third parties under any circumstances.

Where we send you marketing communications about promotions, new games, cricket betting events (BPL, IPL, T20 World Cup), or seasonal offers, you may opt out of receiving such communications at any time by contacting our support team at [email protected]. Opting out of marketing communications will not affect the delivery of essential service notifications relating to your account.

3 Legal Basis for Processing

47bet processes personal data only where a valid legal basis exists. The four legal bases we rely on are described below:

• Contractual Necessity: Processing is necessary to perform our contract with you — that is, to operate your 47bet account, accept bets, process payments in BDT, and provide the services described in our Terms & Conditions. Without this processing, we cannot provide the 47bet service to you.
• Legal Obligation: Processing is required for us to comply with applicable legal obligations, including anti-money laundering (AML) regulations, age verification requirements (18+ enforcement), and requirements to retain financial records for specified periods.
• Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by 47bet, including preventing fraud and account abuse, maintaining the security of the Platform, monitoring responsible gaming indicators, and conducting analytics to improve the Platform. In each case, we have assessed that these interests are not overridden by the rights and freedoms of our players.
• Consent: For certain processing activities — specifically, sending you promotional and marketing communications by email or SMS — we rely on your freely given, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

4 Data Sharing & Disclosure

47bet does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal information only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

Payment Processors

To process your deposits and withdrawals in BDT, we share relevant transaction data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, City Bank). Card transactions (Visa, Mastercard) are routed through PCI-DSS certified payment gateways. These partners are contractually bound to use your data only for payment processing purposes and are prohibited from using it for any other purpose.

Game Content Providers

The casino games available on the 47bet Platform are supplied by third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own game servers and may receive technical data (such as session tokens and game outcome records) necessary to deliver their games and calculate results. They do not receive your full personal profile unless required for their own licensing or compliance obligations.

Identity Verification Services

To perform KYC verification, we may share identity document data with accredited third-party identity verification service providers. These providers process the data on our behalf under strict data processing agreements and are prohibited from retaining or using your identity data beyond the verification process.

Regulatory & Law Enforcement Authorities

We may be required by law, court order, or regulatory authority to disclose certain personal data. In such cases, 47bet will comply with applicable legal requirements. Where legally permissible, we will notify you of any such disclosure request before complying. We may also proactively disclose data to relevant authorities where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of the 47bet business, your personal data may be transferred to the successor entity. We will notify you via the Platform or by email prior to any such transfer and will ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Privacy Policy.

5 Cookies & Tracking Technologies

47bet uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) on the Platform. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and collect information about how you interact with the site. Cookies set by the website operator (47bet) are called "first-party cookies". Cookies set by our third-party partners are called "third-party cookies".

Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform. For all other cookie categories, you may update your preferences at any time by adjusting your browser settings to block or delete cookies. Please note that disabling functional or analytics cookies may affect the quality of your experience on the 47bet Platform. Instructions for managing cookies in the most common browsers are available via the browser's official help documentation.

6 Data Retention

47bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard data retention periods are set out below.

• Active account data: Retained for the full duration that your account remains active on the Platform.
• Identity verification documents (KYC): Retained for a minimum of 5 years following account closure, in accordance with AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years following the date of each transaction, in accordance with financial record-keeping obligations.
• Betting and gaming activity logs: Retained for 3 years following the date of each activity record, or for the duration of any ongoing dispute to which the records are relevant, whichever is longer.
• Customer support correspondence: Retained for 3 years from the date of the last communication in each support thread.
• Technical and device data (server logs): Retained for up to 12 months, after which they are anonymised or deleted.
• Marketing consent records: Retained for the period during which your consent is active, plus 3 years after withdrawal to demonstrate historical compliance.

When your personal data is no longer required, 47bet will securely delete or anonymise it using industry-standard methods. Where anonymisation is used, the resulting data (which no longer identifies you) may be retained indefinitely for statistical and analytical purposes.

7 Your Data Rights

As a player on the 47bet Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days (Bangladesh Standard Time) and endeavour to respond in full within 30 days.

• Right of Access: You have the right to request a copy of all personal data that 47bet holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it without undue delay.
• Right to Erasure ("Right to Be Forgotten"): In certain circumstances, you may request the deletion of your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations (e.g., AML record-keeping) even after you request erasure.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while we verify the accuracy of data you have disputed, or pending the outcome of an objection you have raised.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests. Upon receipt of a valid objection, we will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

8 Data Security Measures

47bet takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

• SSL/TLS Encryption: All data transmitted between your browser or device and the 47bet Platform is protected using industry-standard SSL/TLS encryption. Look for the padlock icon in your browser's address bar when using the Platform.
• Encryption at Rest: Sensitive data stored on our servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within 47bet is restricted to authorised personnel who require it for their job functions. All staff with data access undergo security training and are bound by confidentiality obligations.
• Two-Factor Authentication (2FA): 47bet strongly recommends that all players enable 2FA on their accounts. 2FA is available through the account security settings section of the Platform and provides a significant additional barrier against unauthorised account access.
• Intrusion Detection: Our infrastructure is monitored 24/7 using automated intrusion detection and anomaly monitoring systems. Suspicious activity triggers immediate alerts to our security team.
• Regular Security Audits: 47bet conducts periodic security assessments of its Platform and data handling practices, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses proactively.
• Data Breach Response: In the event of a personal data breach that is likely to result in risk to the rights and freedoms of affected players, 47bet will notify affected individuals without undue delay and will take all necessary steps to contain and remediate the breach.

While 47bet employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect your account has been compromised, contact [email protected] immediately.

9 Third-Party Services

The 47bet Platform integrates with a number of third-party services to deliver its full range of features. Each of these third-party services operates under its own privacy policy. While 47bet conducts due diligence on third-party data handling practices before entering into service agreements, we are not responsible for the privacy practices of these external services beyond the contractual data processing obligations we impose on them.

Third-party services integrated with the 47bet Platform include, but are not limited to:

• Game studios: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi — for the delivery of live casino and RNG game content.
• Payment processors: bKash, Nagad, Rocket, Upay, Visa/Mastercard gateway operators, Dutch-Bangla Bank, City Bank — for processing financial transactions in BDT.
• KYC & identity verification providers: For document verification and age/identity confirmation during the account verification process.
• Platform analytics services: For collecting anonymised, aggregated data about how players use the Platform in order to improve performance and UX.

The 47bet Platform may contain links to pages within our own site network. This Privacy Policy applies exclusively to data collected through the 47bet Platform at https://47bet.im. If you navigate to any other website, that site's own privacy policy will govern the collection and use of your data.

10 Updates to This Policy

47bet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, changes to applicable laws or regulations, or improvements to our Platform. The "Last updated" date at the top of this document will be revised whenever changes are made.

For material changes — those that significantly affect how we collect, use, or share your personal data — 47bet will provide advance notice via a notification on the Platform or by email to your registered email address at least 7 days before the changes take effect, where practicable. We encourage you to review this Privacy Policy periodically to stay informed about how 47bet protects your information.

Your continued use of the 47bet Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised policy. If you do not agree to any changes, you must stop using the Platform and may request closure of your account by contacting [email protected].

All questions, concerns, or requests relating to this Privacy Policy — including requests to exercise your data rights — should be submitted in writing to our support team at [email protected]. We aim to acknowledge all privacy-related enquiries within 5 business days (Bangladesh Standard Time).